Refund & Return Policy

Refund & Return Policy

Thank you for entrusting your trip to Taman Beji Griya Waterfall. We are always committed to providing the best service. To ensure your comfort, here are the Refund & Return policies (refunds & booking changes):

1. Cancellations & Refunds
Cancellations made more than 48 hours before arrival are eligible for a full refund (100%).
Cancellations made less than 48 hours before arrival are only eligible for a 50% refund.
No Shows (failures without confirmation) are not eligible for a refund.

2. Visit Schedule Changes
Schedule changes can be made a maximum of once, with notification at least 48 hours prior to the scheduled visit.
If changes are made last minute (less than 48 hours), an administration fee of 20% of the total transaction will be charged.

3. Force Majeure Conditions
If a visit cannot be made due to circumstances beyond your control (e.g., natural disasters, extreme weather, or government regulations), then:
The booking can be rescheduled at no additional cost, or
An 80% refund of the total transaction will be issued.

4. How to Request a Refund
To request a refund, please contact us via:
Email: info@tamanbejigriyawaterfall.com
WhatsApp/Phone: +62 877 3132 1905
Include proof of payment and your booking details.

5. Important Notes
Refunds take 5–10 business days to process, depending on the payment method.
All bank transfer fees or third-party administration fees are the customer’s responsibility.